FAQs

1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest every time. Setting up an account lets you order without entering your details every time you shop.

1.2 How do I create an account?

Click on “Login/Register”, then “Create An Account”, and fill in your details.

1.3 How do I order?

Add the pieces you want to your cart, then proceed to checkout. Please check that all information is correct before confirming your purchase and payment.

1.4 I have problems adding items to my cart

You can add an item as long as it is available. If it is in someone else’s cart, the status shows as “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We accept payments via Razorpay using UPI, Net Banking and all major credit and debit cards including Mastercard, VISA and RuPay.

1.6 Can I cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This lets us pack orders efficiently and minimise errors. Please see our Refund & Returns Policy for details.

1.7 I have a discount code, how can I use it?

Enter it in the “Discount code” field at checkout before completing payment. We are unable to apply a code manually after checkout.

1.8 How will I know if my order is confirmed?

You will receive an acknowledgement e-mail confirming your order. Orders ship once payment is approved and the delivery address is verified.

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

Orders are generally processed and dispatched within 24–72 hours, excluding Sundays and public holidays. All times are Indian Standard Time. Full details are on our Shipping & Delivery page.

2.2 How long will it take for me to receive my order?

Orders are delivered within 4–7 business days from dispatch, depending on location. We currently ship within India only.

2.3 How can I track my delivery?

Once dispatched, we email you a tracking number. You can track the shipment on our courier partner’s website, or reply to the email and we will check it for you.

2.4 What are the shipping charges?

Shipping is free on all orders of ₹1,000 and above. Orders below ₹1,000 carry a flat shipping charge of ₹60. See our Shipping & Delivery page for the full terms.

2.5 Can I change my shipping address after my order has been confirmed?

Unfortunately we are unable to redirect an order once confirmed. Please ensure the shipping address is correct.

2.6 There is a missing item in my order, what should I do?

Please contact support@jamskart.in within 24 hours of delivery and we will get back to you as soon as we can.

2.7 I’ve received a defective item, what should I do?

Contact support@jamskart.in within 24 hours of delivery with your unboxing video and a photograph. See our Refund & Returns Policy for the conditions that apply.

2.8 I’ve received an incorrect item, what should I do?

We apologise. Contact support@jamskart.in within 24 hours of delivery and we will sort it out.

2.9 I’ve purchased the wrong size or colour

Please check our Size Guide before ordering. Where an exchange is possible, the terms are in our Exchange Policy; returns and refunds are covered by our Refund & Returns Policy.

2.10 I have not received my parcel, what should I do?

Email support@jamskart.in if you have not received your parcel after 10 working days and we will assist you.

2.11 Will there be an additional charge for redelivery?

There is no charge for redelivery up to two attempts. It is chargeable from the third attempt onwards.

2.12 My parcel has not arrived within the stated time frame. Whom can I contact?

Email info@jamskart.in or WhatsApp +91 97676 63435 with your order number and we will check the status of your shipment.

3. PRODUCT CARE & YOUR ACCOUNT

3.1 How should I look after my jewellery?

Our pieces carry a delicate surface finish, so they keep their shine best when kept away from water, perfume and cosmetics. See our Care & Cleaning guide for the full routine.